Problem & Objectives
Problem & Objectives

The Ministry of Innovation, Science and Technology of the state of Jalisco, Mexico, had a very clear objective: To innovate in the internal processes for the General Directorate of Higher Education and School Control to facilitate the incorporation, qualification and certification processes for thousands of students and hundreds of incorporated universities.
Proposed Solution
Proposed Solution

We redesigned and reengineered their processes as well as implementing Zoho and various automation and RPA tools to execute multiple tasks faster. Additionally, real-time reports were created for business intelligence.
Results
Results

Various internal processes were redesigned and automated, allowing to reduce up to 70% of the time taken by various procedures.
Several databases were unified in a single ``center of knowledge`` that allows high managers to view the day-to-day operation's BI reports.
We implemented a true omnichannel with the usage of bots and customer service portals for a better communication with universities.
  • Problem & Objectives
  • Proposed Solution
  • Results
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